As a small team, and because we make every bag by hand, our lead-time can sometimes be exceptionally long. However, while our production time isn’t anything to brag about, we can assure you the results are breathtaking.
Our current lead-time 2-3 weeks for our bags, and 1-2 weeks for accessories. Still, we kindly ask that you keep our lead-time in mind before placing an order — we know it’s difficult to wait so long, but in quality and uniqueness, we truly believe a lifetime bag trumps the anticipation (our goal being, to make sure you agree!). I
Please also note that we are now keeping many of our most popular bags in the Ready-To-Ship section, and these orders will go out within 2-3 business days.
Shipping
we offer Free Shipping on all domestic orders.
Order Shipping time: 1 – 3 business days Monday to Friday.
Within the US: Our preferred shipping method is USPS and UPS priority mail (delivery within 3 business days in most circumstances).
Express Shipping (US): While we are more than happy to offer express shipping, our lead-time is typically long, so we do not recommend the added expense. Still, it is an option, and if selected, your order will be shipped USPS Express.
International Shipping
We prefer to ship with UPS and DHL for international orders. International Shipping time: 3 – 10 business days Monday to Friday.
We are happy to offer worldwide shipping. But please keep in mind that your country of residence may charge customs fees on US parcels. We have no control over such fees, nor do we know what they are for each country, so please check with your local post office before ordering if you have concerns. Depending on the destination, but they typically arrive within 3-10 business days.
If you are curious as to how much your country will charge in customs fees/VAT, we recommend using this (unassociated) “Duty Calculator”. In our experience, it is not always exact, but it does provide an accurate ballpark figure. If you do plan to use this tool, simply set section number 2, “Product Type” to the settings seen below.
Where We Ship From
As of August 2022, we have moved our studio to Warren, Rhode Island, where all our products are made by hand in our shop.
Refunds & Exchanges
If you’re not satisfied with your purchase for any reason, all of our products in our collection are returnable for a full refund within 14 days of purchase–assuming the order is returned in saleable condition. The items need to be unused and free of any scratches, marks, or stains. In the event of a return, we will gladly refund the full purchase price plus the original shipping costs.
If you’d like to make a return, simply contact us for further details.
Return Shipping: unfortunately, unless we make a fulfillment error, the order is damaged in transit, or we misrepresent an item in one of our listings, we typically do not cover return shipping due to the prohibitive costs associated with shipping substantial/heavy leather bags.
Return Shipping
Unfortunately, unless we make a fulfillment error, the order is damaged in transit, or we misrepresent an item in one of our listings, we do not cover return shipping due to the prohibitive costs associated with shipping substantial/heavy leather bags. Truthfully, we typically break this rule, because we are so intent on satisfying all of our customers, but feel free to contact us before placing an order — we want to be sure you get the right bag the first time around.
If you have any questions at all about our return policy, please just let us know!
Payment
We accept all major credit and Debit cards (MasterCard, Visa) and Discover. Please be sure to provide your exact billing address and telephone number.
We are here to help! Please do not hesitate to submit a complaint if you have problems with your order.